- Personal Information We Collect
- How Your Personal Information Is Used
- How We Share Your Personal Information
- Cookies, Web Beacons, and Similar Technologies
- Your Choices
- How We Protect Your Personal Information
- Your California Privacy Rights
- How to Contact Us
Personal Information We Collect
Information You Provide to Us
We receive and store any information you enter on our Websites or provide or use in connection with our Services. You can choose not to provide certain information, but this will limit your ability to purchase products offered on the Websites, or to take advantage of some features, promotions, or other Services.
- Contact and Registration Information: Such as your name, contact information, email address, username and password.
- Transaction Information: Such as your purchase history, payment card information, billing and shipping addresses, and other information related to your transaction.
- Website Interactions: Information about your product searches, wish lists, gift, lists, or alerts or notifications that you choose to create on our Websites.
- Questionnaires, surveys, or contests: Information you provide when participating in competitions, surveys, or contests that GameStop may run from time to time.
- Interactions with GameStop Associates: Communications and requests to GameStop associates.
- Content you post to our Websites: Comments or products reviews that you post to our Websites, forums, and discussion areas.
- Other information you provide: Such as photos or avatars that you upload to your online profiles.
Information We Collect Automatically
We and our affiliates, service providers, and select businesses with whom we have marketing relationships, may use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer our Websites and improve functionality, and to gather general demographic information about our user base as a whole. Such information may include:
- Device Information: including your IP address, browser information, device type, and device IDs.
- Usage information: Browsing behavior on our Websites, such as URL information, clickstream information, and date/time stamps.
- Location Information: GPS, Wi-Fi, and Bluetooth information collected from mobile devices as you move through or near our stores.
Information from Other Sources
We may combine information we receive about you from other sources with your account information or other information we maintain about you. For example, if we receive a list of subscribers to a gaming publication, and we note that you are a subscriber, we may include that information in the account information that we store about you. Other examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we may use to correct our records; account information, purchase or redemption information, and page-view information from business partners who operate their own websites or for which we provide any services; search term and search result information from searches conducted through the Websites; and credit history information from credit bureaus, which we use to help prevent and detect fraud.
How We Use Your Personal Information
We use your Personal Information to provide, support, personalize and develop our Services. In particular, we may use your Personal Information:
- To Provide Our Services
- provide products and services that you request;
- enable subscription services or activations;
- facilitate contest participation and to provide rewards or gifts as part of surveys or questionnaires, where applicable.
- To Market and Advertise to You
- send you email updates, newsletters, promotions, surveys, and direct mailings;
- manage your participation in events and sweepstakes;
- communicate with you about our products and services;
- publish customer testimonials or photos;
- analyze our marketing strategies and trends regarding your use of our website or social media channels;
- improve the effectiveness of our marketing campaigns; and/or
- to send follow-up communications thanking you for your business or inquiring as to your satisfaction.
- if you are in or near one of our stores, we may send you messages through our applications that may welcome you to the store, show you eligible promotions, including those tailored to your location.
- Through the use of our application, store associates will be advised that you are in or near the store and given information to provide better guest service to you.
- To Administer Our Brands
- register and manage your account;
- track the efficacy of our website and help us learn more about our visitors’ and customers’ shopping behavior; and/or
- improve our website experience, including for troubleshooting and maintenance purposes.
- To Secure our Services
- protect against error, fraud, unauthorized transactions, claims and other liabilities;
- manage exposure to risk from unauthorized users;
- comply with applicable legal mandates, our policies, or industry standards.
- To Provide Customer Service to You
- provide customer service when you need help and/or to improve customer experiences;
- provide status updates on your order;
- inform you about release date changes; and/or
- provide you with more information about an order.
- For any other purpose not listed here, with your consent.
In addition to the above purposes, we may collect and summarize customer and visitor information in a non-personal, aggregate format for any purposes, including statistical or research.
How We Share Your Personal Information
Service Providers. We may share your Personal Information with third parties to perform services on our behalf such as email distribution, sending marketing communications, servicing products, maintenance of your account, conducting research surveys, verifying and validating information that you have provided to us, delivering products, third-party advertising, and providing customer support services. Third parties will only have access to your Personal Information as reasonably necessary to perform these tasks on our behalf and are not permitted to disclose or use it for other purposes.
Tournaments. If you register for tournaments through NettGame, we may share your Personal Information with the tournament host, and they may use it for internal tracking and analytics. For instance, if you give us your Xbox Live Gamertag for a Microsoft tournament, Microsoft will use that information for internal research or other purposes.
Affiliates and Marketing Partners. We may use the information that you provide us, or that we collect about you, in connection with the promotion of our products and services and those of our affiliates, including by sending or providing you with offers or promotional information. If you accept an offer from one of our third-party marketing partners, we may share your contact information with them.
Affiliate Programs. We offer an affiliate program through a third-party affiliate manager. This program allows other websites to earn money by directing people (through links) to our Website. If you sign up as an affiliate, your Personal Information (such as website address and related information, email address, mailing and payment addresses, and contact information) is sent to the third-party affiliate manager who activates your affiliate status and pays you based on the sales you generate for our Websites. You may apply for this program using an Affiliate Program application.
Sale or Transfer of Business or Assets. Your Personal Information may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets.
Legal Disclosure. We may disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect your rights or safety or that of others, or to protect the security or integrity of our Service.
If you have provided our app or other apps with access to your location, our mobile advertising partners may use your location to target advertisements to you. You can use the location features on your device to disable this targeting.
Cookies, Web Beacons, and Similar Technologies
Targeted Advertising. Third-party advertising companies serve ads on our behalf across the Internet. They may collect information about your browsing activities through cookies on other sites, and then display targeted ads on various sites that you visit. If you wish to opt-out of interest-based ads, then you may do so here. Please note this does not opt you out of being receiving ads, only targeted ones. To opt out of third-party advertising or analytics, please see section ” How to Contact Us” below.
Social Media. Our Sites include social media features, such as the Facebook “Like” button and widgets, the “share this” widget, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy statement of the company providing it. We may post GameStop information on social media sites. Your comments and other reactions will be visible if you respond.
Accessing, Changing, and Modifying Your Account Information and Settings. We provide many choices about the collection, use and sharing of your Personal Information:
- If you have registered for an account, you can access, review and manage many changes yourself via the customer Dashboard. Within the Dashboard, you can do things like update your profile information and change your communication preferences.
- We may provide you the opportunity to participate in contests, sweepstakes, surveys and/or other promotions on our website. If you participate, we will request Personal Information from you.
Right to Choose (Opt-Out). You may choose not to provide information to us, and most Internet browsers offer some controls over the automatic collection of information from your computer. If you choose not to provide certain information, such as that required to make a purchase, then we may not be able to process your orders or inquiries. If we permit you to update any information that we store about you, we may keep a copy of the previous information for our records.
Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, we do not currently recognize or respond to browser-initiated DNT signals.
Data Retention and Account Closure. If you wish to close your account, we will keep some of your Personal Information after you close your account to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms and Conditions, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-identified information after your account has been closed but will destroy your Personal Information when it is no longer needed for the foregoing purposes.
How We Protect Your Personal Information
Security. We implement reasonable, appropriate security safeguards designed to protect your Personal Information. However, no method or transmission over the internet or electronic system is completely secure, so there is no guarantee that data may not be accessed, disclosed, altered, or destroyed in connection with a breach of our physical, technical, organizational, or managerial safeguards.
Choosing a Password. When you register as a user and create an online account on our Website, you will be prompted to select a personal password. To maximize your level of protection, you should choose a strong and unique password. You are solely responsible for maintaining the secrecy of your password and any account information.
Your California Privacy Rights
The following sets forth the categories of information we collect and purposes for which we may use California Consumers’ Personal Information:
Categories of Personal Information We Collect About You
California Privacy Rights
Without being discriminated against for exercising these rights, California residents have the right to request that we disclose what Personal Information we collect from you, to delete that information, and to opt-out of the sale of your Personal Information, subject to certain restrictions. You also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
Right to Request Access to Your Personal Information. California residents have the right to request that we disclose what categories of your Personal Information that we collect, use, or sell. You may also request the specific pieces of Personal Information that we have collected from you. However, we may withhold some Personal Information where the risk to you or our business is too great to disclose the information.
Right to Request Deletion of Your Personal Information. You may also request that we delete any Personal Information that we have collected from you. However, we may retain Personal Information necessary to (a) protect our business, systems, and users from fraudulent activity, (b) to address technical issues that impair existing functionality, (c) ensure that we or others can exercise their free speech or other rights, (d) comply with law enforcement requests pursuant to lawful process, (e) for our own internal purposes reasonably related to your relationship with us, or to comply with legal obligations. Additionally, we need certain types of information so that we can provide our Services to you. If you ask us to delete it, you may no longer be able to access or use our Services.
For security purposes, we will verify your identity – in part by verifying your email account or requesting certain information from you — when you request to exercise your California privacy rights. Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate. We may not disclose government id or financial account number as such disclosure may create an unreasonable risk to your Personal Information, your account with us, or our business systems. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
Right to Nondiscrimination. We will not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights.
Sale of Personal Information
Right to Opt-out of the Sale of Your Personal Information. California residents may opt out of the “sale” of their Personal Information. California law defines sale broadly. Depending on the [product/services] you use and how you use them, we may have sold, or may in the future, sell (as defined under the CCPA) the following categories of information about you in the last 12 months to catagories of third parties such as data analytics providers, advertising networks:
- Connection and Usage Data
- Device Identifiers
- Geolocation Information
If you would like to opt out, you may do so as outlined on the following page: Do Not Sell My Personal Information.
Minor’s Opt-In to Sale. We do not knowingly collect or sell Personal Information from minors under 16 years of age. To the extent we have actual knowledge that we have collected Personal Information from an individual between the ages of 13 and 15, we will not sell that information without obtaining consent.
Authorized Agents. You may designate an agent to make requests to exercise your rights under CCPA as described above. We will take steps both to verify the identity of the person seeking to exercise their rights as listed above, and to verify that your agent has been authorized to make a request on your behalf through providing us with a signed written authorization or a copy of a power of attorney.
Other California Rights
Shine the Light Disclosure. The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of Personal Information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your Personal Information with third parties for their own direct marketing purposes.
Right to Remove Posted Information – (California Minors). If you are under 18 years of age, reside in California, and have a registered account with GameStop or the PowerUp Rewards™ Program, you have the right to request removal of unwanted information that you publicly post on the GameStop Websites. To request removal of such information, you can contact us using the methods outlined in the “How to Contact Us” Section. Upon receiving such a request, GameStop will make sure that the information is not publicly available on our Websites, but the information may not be completely removed from GameStop systems.
Information for Nevada Residents
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.
We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law here or contacting us using the methods outlined in the “How to Contact Us” Section. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
Our Services are designed for and directed at people 13 years of age or older. We do not knowingly collect information from children under 13. If GameStop learns that a child under the age of 13 has submitted personally identifiable information online, it will take reasonable measures to delete such information from its databases and to not use such information (except where necessary to protect the safety of the child or other as required or allowed by law). If you become aware of any Personal Information we have collected from children under 13, please see “How to Contact Us” for details to contact us.
How to Contact Us
If you have questions about how we collect, store and use Personal Information, please contact us at the below communication options. However, if you have customer support questions please contact us at: [email protected].
For the Attention of nettgame customer service
344 North 1st Street
Minneapolis, MN 55402